Wood & Crate

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Account

Terms and Conditions

Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.

Common items in a terms and conditions agreement allow you to:

Withdraw and cancel services, and make financial transactions.
Manage customer expectations, such as liability for information errors or website downtime.
Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
Disable user accounts.
Write down any other terms or conditions that protect you or your audience.

Return and Refund Policy

Return & Refund Policy

Effective Date: [2025]

We want you to love your handcrafted 3D printed items from Wood & Crate. If for any reason you're not completely satisfied with your purchase, we're here to help.

Terms of Return

You may return your item(s) within 30 days of the order date for a refund or exchange.

Condition of Return

To be eligible for a return, your item must be:

In its original condition
Unused, unworn, and unwashed
Free from damage not caused by shipping or manufacturing
Returned in original packaging (if applicable)

We cannot accept returns on custom-made items unless they arrive damaged or defective.

Reason for Return

We accept returns for the following reasons:

Damaged or defective item
Incorrect item received
You changed your mind or no longer need the item

Please note: Buyer is responsible for return shipping unless the item was defective or incorrect.

How to Initiate a Return

To start a return, please:

Email us at [support@woodandcrate.com] with your order number and reason for return.
Include photos if the item was damaged or incorrect.
We will reply with return instructions and a return address.

Refund Process

Once we receive and inspect your return:

We will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or damaged item).

Exchanges

If you'd prefer an exchange instead of a refund, let us know when initiating your return, and we'll be happy to help if the item is in stock.

Contact Us

If you have any questions about returns, please contact us:

Wood & Crate
📧 Email: [support@woodandcrate.com]
📍 Address: [1200 Riverplace Blvd Suite 105 PMB1832 / Jacksonville / US / Florida / 32207]
⏰ Support Hours: Monday–Friday, 9 AM–5 PM EST